Privacy Policy

London Psychological Services
London Psychological Services is committed to protecting your privacy and handling your personal information with care, discretion, and professional integrity.
This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

1. The information we collect
We may collect and process the following information:
Your name and contact details (such as email address and telephone number)
Information you provide through contact forms, enquiry forms, or consultation booking forms
Any information you choose to share when contacting us or requesting services
Technical information such as IP address, browser type, and device information (via standard website analytics)
We only collect information that is necessary for responding to enquiries, arranging consultations, or providing psychological services.

2. How we use your information
Your information may be used to:
Respond to enquiries or questions
Arrange and manage initial consultations
Provide psychotherapy or psychological services where appropriate
Communicate with you regarding services you have requested
Maintain appropriate clinical and administrative records
Meet legal, ethical, and professional obligations
We do not use your information for marketing purposes without your explicit consent.

3. Confidentiality and clinical care
All communications with London Psychological Services are treated with care and confidentiality.
Information shared through enquiry or consultation forms is handled sensitively and in line with professional ethical standards. Where psychological services are provided, confidentiality is governed by clinical, ethical, and legal frameworks, which will be explained to you as part of the therapeutic process.

4. How your information is stored
Your information is stored securely using appropriate technical and organisational safeguards.
We take reasonable steps to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to personal information is restricted to those who need it for legitimate professional or administrative purposes.

5. Sharing your information
We do not sell, rent, or trade your personal information.
Your data may only be shared where:
It is necessary to provide services you have requested
We are legally required to do so
There is a serious risk of harm, in line with safeguarding and legal obligations
Any sharing of information is limited and proportionate.

6. How long we keep your information
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by legal, professional, or regulatory obligations.

7. Your rights
Under UK data protection law, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data (where appropriate)
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below.

8. Contact details
If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:
London Psychological Services
Email: privacy@londonpsychologicalservices.com

9. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.